Warranty Policy
Last updated: 10/26/2025
All AD_LIB products come with a 2-year limited warranty from the date of purchase.
This warranty covers product defects and ensures that your item meets the high-quality standards of AD_LIB.
  • 1. What the Warranty Covers
  • Manufacturing defects
  • Electronic component failures
  • Structural defects not caused by misuse
  • Battery malfunctions unrelated to aging or improper charging
2. What the Warranty Does NOT Cover
The warranty does not cover damage caused by:
  • Exposure to water or moisture
  • Dropping, impact, bending, or other physical damage
  • Disassembly, opening, or modification of the product
  • Improper charging or use of non-compliant chargers
  • Normal battery degradation
  • Misuse or failure to follow product instructions
3. Warranty Service Process
If your product experiences an issue:
  1. Contact sales@adlib-light.com
  2. Provide your:
  • Order number
  • Description of the problem
  • Photos or video evidence
  1. We will diagnose the issue remotely
  2. Based on the assessment, we will offer:
  • Repair, or
  • Replacement, or
  • Refund
We aim to respond within 2–3 business days.
  • 4. Shipping Costs for Warranty Service
  • If the issue is covered under warranty: we cover shipping.
  • If the issue is not covered (misuse, water damage, accidental breakage):
  • The customer is responsible for all shipping and inspection costs.
5. Safety & Battery Disclaimer
Our products contain Li-Ion batteries, which must be handled with care.
Do not open or modify the battery compartment.
Improper handling may lead to safety risks and void the warranty.
6. Contact Information
For warranty claims and support:
sales@adlib-light.com
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ELECTROVEINS LIMITED
Reg. # 77062760
RM 409 BEVERLEY COMM CTR
87-105 CHATHAM RD SOUTH
TSIM SHA TSUI
HONG KONG
E-mail: sales@adlib-light.com
Tel: +852-47485849